Shipping & Return Policy Home > Shipping & Return Policy Conditions of Sale
We will gladly exchange defective furniture if returned in the original packing within 7 days of pick up. There are absolutely no refunds available. Any damage has to be reported within 36 hours.Our layaways are good for up to one year. It must be paid in full before delivery. If the layaway is not paid within a year the total amount paid will be lost without a refund or a store credit. Cancellation of a layaway is subject to a 25% fee of the total amount paid with the remaining as a store credit only.Once an order is placed with Cazza Home & Mattress, our process is to submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed Cazza Home & Mattress, and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, no cancellation is possible after the order has been placed.
An average order takes 2-8 business days. Again we do not cancel any order after it has been placed.Cancellation of an order after the order has been placed is subject to a 50% cancellation fee with store credit only. No refunds or credit will be available.If the merchandise ordered by you is not delivered by the promised delivery date we must offer you the choice of 1) cancelling your order with a prompt full refund of any payments you have made or 2) accepting delivery at a specific later date.
It is the customer responsibility to make sure that size of the ordered furniture are to his needs Cazza Home & Mattress will not be held responsible for any order that does not fit through any doors or staircases. A 50% re stocking fee will be charged for any returned merchandise. Although we try to show the best images for our products, sometimes colors are slightly different than shown. Cazza Home & Mattress will not be responsible for any color or shade difference than shown online. The customer is more than welcome to visit our showroom for viewing of the furniture before ordering.
The delivery area has to be clear and free of any clutter. Our drivers are not allowed to move or dispose any of your old furniture. On the day of delivery you must have someone available all day. We will try to give a 4-6 hour window as a courtesy only, it is not a guaranteed time and we are not responsible for any delays. Our drivers will place all trash in the area of your choice but they can’t take any trash back. Your delivery fee will cover up to 2nd floor. If you need delivery to a higher floor with no elevator available an extra charge will apply.If you are picking up, you must inspect all pieces before leaving our warehouse, we are not responsible for any damages after pick up.